Refund Policy

At Mgo Capital, we are committed to providing a transparent and fair refund process. This policy outlines the terms and conditions for requesting and processing refunds.

1. Refund Eligibility

Refunds are only applicable under specific conditions, including but not limited to:

• Service cancellation before execution.
• Complete Account Closure.
• Duplicate transactions or accidental overcharges.
• Technical errors that prevent service fulfillment.

2. Refund Request Procedure

To request a refund, users must submit a formal request via our support email at helpdesk@mgocapital.support with the following details:

• Full name and account details.
• Transaction ID and amount.
• Reason for refund request.

3. Processing Time

All refund requests are reviewed in accordance with our compliance and security protocols. Once approved, refunds will be processed within 65 business days. Please note that processing times may vary based on banking institutions and payment processors.

4. Non-Refundable Transactions

The following transactions are not eligible for refunds:

• Completed trades or executed transactions.
• Withdrawals made to third-party accounts.
• Transactions violating our terms of service.

5. Chargebacks and Disputes

If a user initiates a chargeback without first contacting Mgo Capital support, the account may be suspended pending resolution. Users are encouraged to resolve refund requests through our official support channels.

6. Contact Information

For any questions or concerns regarding refunds, please contact us at:

Email: helpdesk@mgocapital.support

By using our services, you agree to abide by this refund policy.